Insurance & Billing

Insurance Matters
As a courtesy, UM/Sylvester will prepare and submit insurance claims on your behalf. You will be asked to complete information for this purpose (e.g., name of insurance company, policy or group number, pre-authorization forms). At the time service is rendered, you will be responsible for any co-payments, deductibles, and fees not covered by your insurance.

To verify if we accept your insurance plan, please call 305-243-5757 or
1-800-432-0919 and one of our representatives will be happy to assist you.

Patients without health care coverage will be required to pay at the time of service. For your convenience, we accept Visa, MasterCard, American Express, as well as personal checks. Patients who need assistance with hospital insurance claim forms, insurance coverage, or financial arrangements can speak to financial counselors in the Financial Counseling Office at 305-243-5255.

Questions about Your Bill
There are two major components in our billing system—hospital charges and doctor charges. If the bill in question is for hospital charges, please contact the Business Office at 305-243-5255.

If the bill in question is from your doctor’s office, please contact Patient Financial Services at 305-243-2900.