Patient's Bill of Rights

UM/Sylvester recognizes the importance of providing quality care to its patients and supports each patient’s rights regarding individualized medical care. Every patient has the right to not be discriminated against on the basis of race, color, national origin, disability, or age in admission, treatment, or participation in our programs, services, and activities.  These rights are set forth in accordance with Florida laws, and apply to any patient, parent, and/or guardian receiving medical care.  For further information about this policy, contact Patient Relations at 305-243-3820.

To view the entire Patient’s Bill of Rights, please click here.

Patients have the right to express grievances to the appropriate state licensing agency regarding any violation of their rights as stated in Florida law. 

Contact the following agencies for more information:
State of Florida Agency for Health Care Administration
2727 Mahan Drive
Tallahassee, FL  32308
1-888-419-3456

Joint Commission on Accreditation
By email:  complaint@jcaho.org
By phone:  1-800-994-6610
By US Mail: Office of Quality Monitoring
JCAHO One Renaissance Boulevard
Oakbrook Terrace, IL  60181