The Patient Relations staff assists patients so they can navigate smoothly through the treatment process by focusing on problem solving, addressing patient concerns, as well as explaining Sylvester processes and procedures.
Patient representatives serve as advocates on behalf of our patients to ensure the highest quality of care and satisfaction. They work diligently to ensure patients have seamless access to Sylvester services and provide assistance for the hearing impaired as well as translation services for those patients who do not speak English.
Patient Relations also provides copies of the Patient’s Bill of Rights, which lists a patient’s rights and responsibilities while receiving treatment at any University of Miami health care facility.
To access these special services or for more information, call Patient Relations at 305-243-3820.
At Sylvester, we know the importance of communicating effectively with patients of all cultures and languages.
We offer professional translation and interpretation services to hearing-impaired, Spanish-speaking, and Creole-speaking patients as well as patients who communicate in many other languages.
Patients may access Sylvester’s interpreter services by calling Patient Relations at 305-243-3820 to make an appointment. Once scheduled, interpreters are usually available the next business day.